Two adjusters, one an independent adjuster who was hired by Allstate and the other who has worked mostly for Allstate in recent years, testified that Allstate reviewers or desk adjusters had repeatedly asked them to remove line items from storm damage estimates and to mischaracterize some types of damage.

“I was instructed to attribute cracked tiles to settling, and to show that the roof should be repaired, not replaced,” said independent adjuster Nick Schroeder, who worked the claim for Pilot Catastrophe Services. The roof had widespread damage, rafters were split, and the roof structure needed replacing after the tree fell during the storm, he said.

Schroeder said an Allstate desk reviewer never visited the site, but based his reduction instructions solely on photographs and cost concerns. After Schroeder declined to change his report, Allstate sent another adjuster to the stately home in Sandy Springs, Georgia. Cliff Millikan, who previously worked with Pilot and has mostly worked Allstate claims since 2016, said his estimates were often reduced inappropriately by company reviewers.

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Two adjusters testified Allstate reviewers had repeatedly asked them to remove line items from estimates & to mischaracterize damage