#shorts On 1/3/2023, a reporter asked White House Press Secretary Karine Jean-Pierre, “Just a tiny holiday catch-up — or maybe not tiny at all, because it was a giant meltdown. Does the administration have any thoughts about the Southwest Airlines meltdown? Are you guys satisfied with the performance of the airline? And what is the administration going to do to make sure that passengers are made whole?”

KJP: … all major airlines except for one — which is Southwest, clearly — were able to recover quickly. So Southwest Airlines acknowledged that all cancellations starting December 24th were “controllable.” In other words, not weather related. So that means the airlines assumes responsibility. Based on Southwest’s prior commitments to const- — customers, the airline must cover rebooking, hotel rooms, meals, and transportation to and from a hotel. What’s more, Southwest must make their customers whole by paying for coach flights, rental cars, and trains to get people to their final destinations. And Southwest must return baggage as quickly as possible and reimburse passengers up to $3,800 in pro- — provable damage under Southwest care.

other clips of this published longer video is here: https://youtu.be/DxTzxE1oirg
Southwest Airline: pay $3,800 coach flights, rental cars, trains, hotel rooms, meals, to & from a hotel